HERE TO HELP
Frequently asked questions
Your guide to Lucentdermi products, routines and orders.
Products & skincare
What products can I find at Lucentdermi?
Explore our turmeric soap, serum, cream, mask and scrub. Each product page shows its key ingredients and product details. Explore all products.
Where can I find the ingredients?
Visit the Ingredients section on each product page. Select the plus button beside a key ingredient for its detailed profile. Check the packaging for the complete ingredient list.
How do I use my product?
Follow the directions on your product packaging. Rinse-off products and leave-on products have different instructions. Contact us if you need help choosing a routine.
When will I notice a difference?
Results vary with your skin, the product and your routine. A specific result or timeline cannot be guaranteed.
Orders & support
How do I contact Lucentdermi?
Use our contact form. For an existing order, include your order number and the email address used at checkout.
Where can I find shipping and return information?
Check the information shown at checkout and the store policies when available. Contact us for help with a specific order.
Can I change an order?
Contact us as soon as possible with your order number and requested change. Availability depends on whether the order has already been processed.
